‘Guía Machu Picchu’ offers a private professional tour guide service in the main tourist attractions in Cusco and Machu Picchu. It has the best professional tour guides, all with extensive knowledge of the history, culture and traditions in Cusco. ‘Guía Machu Picchu’ is part of ‘Machupicchu Terra’, a formal company with extensive experience in Cusco. Learn more about the tour guide service.
- The services offered by ‘Machu Picchu Guide’
- The purchase of the ‘Machu Picchu Guide’ service
- Prices and discounts for ‘Machu Picchu Guide’
- Modifications to the ‘Machu Picchu Guide’ service
- Cancellations and refunds for the ‘Machu Picchu Guide’ service
- More information about the ‘Machu Picchu Guide’ service
The services offered by ‘Machu Picchu Guide’
- What service does ‘Machu Picchu Guide’ offer?
‘Guía Machu Picchu’ offers private and group tour guide services to the various tourist attractions in Cusco and Machu Picchu. We have the best tour guides with extensive knowledge of the history, culture and traditions of the region.
- What does the service include?
The service includes pick-up and company of a professional tour guide at the tourist attraction of your choice. The guide offers a lot of information and security during the visit. The service also includes a briefing (informative talk) the day before.
- What is not included in the service?
The service does not include entrance fees to tourist attractions, complete tourist transportation or food.
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What tourist destinations are included in ‘Machu Picchu Guide’?
These are the services offered by ‘Machu Picchu Guide’:
- Walking Tour Cusco.
- City Tour Cusco.
- Sacred Valley Tour.
- Sacred Valley VIP Tour.
- Cusco South Valley Tour.
- Tour Maras y Moray.
- Tour of the Waqrapukara.
- Humantay Lagoon Tour.
- 7 Colors Mountain Tour.
- Tour Machu Picchu Solo.
- Huayna Picchu mountain tour.
- Machu Picchu mountain tour.
- Inca Bridge Tour of Machu Picchu.
- Intipunku Tour of Machu Picchu.
- Small Peak Tour.
- Grand Cavern Tour.
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Does the tour guide service include entrance fees?
No, entrance fees are not included in the professional tour guide service. However, visitors can request this service by writing an email to info@machupicchuterra.com.
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What is the private tour guide service like?
The private tour guide service is exclusively for the visitor and his/her group of friends, family, partner or the visitor alone. It is offered in different languages.
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What is the group tour guide service like?
The group tour guide service is offered to visitors from different backgrounds. The languages offered are Spanish and English.
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Does the tour guide service include transportation?
No, the tour guide service is not included in the professional tour guide service. However, the visitor can request this service by writing an email to info@machupicchuterra.com.
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Does the tour guide service include hotel pick-up?
Yes, pick-up from the hotel or AIRBNB is included in the professional tour guide service.
The purchase of the ‘Machu Picchu Guide’ service
- How to purchase the tour guide service at ‘Machu Picchu Guide’?
To purchase the ‘Machu Picchu Guide’ service you must follow these steps:
- Go to the ‘Machu Picchu Guide’ website.
- Choose the tour guide service of your choice (click on ‘book’). Another option is to contact the sales advisor via WhatsApp at (+51) 982 108 083.
- Complete the payment form on the website.
- Receive the payment link via email.
- Pay for your tour package using Visa, MasterCard, Diners Club, American Express or PayPal.
- What payment methods are available? Are they secure?
You can pay for your professional tour guide service online using Visa, MasterCard, Diners Club, American Express or PayPal credit or debit cards. All are secure payment methods.
- How much does the tour guide service cost? Does the payment include taxes?
Check the prices of the private tour guide service through guiamachupicchu.com. Prices already include the corresponding tax in Peru.
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Does card payment include a commission?
Yes, the professional tour guide service is by card and, like any payment gateway, a small commission is charged for the purchase of the service. This commission is added to the final price for which you make the purchase.
- What receipt will I receive after purchase?
Yes, after purchasing your tour guide service you will receive a receipt with the registered data in your email inbox.
- Can I make the purchase in person in Cusco?
No, payment for the tour package is only made online.
- What documents can I use to make the payment?
To make the payment, you must send a photo of your passport or valid identity document.
- How far in advance should I make my purchase?
It is recommended to purchase the tour guide service 1 week in advance.
- What personal information should I fill in for the purchase?
To provide the tour guide service, we need your first and last names, passport number or ID number, as well as the name of your hotel or AIRBNB to pick you up on the day of the service.
- Is online shopping safe?
Yes, the tour guide service is purchased online, complying with all security methods that protect the client’s personal data.
Prices and discounts for ‘Machu Picchu Guide’
- What are the prices for the tour guide service?
Check the prices of the private tour guide service through guiamachupicchu.com. Prices already include the corresponding tax in Peru.
- Are there any discounts on the tour guide service?
The private tour guide service offers discounts based on the number of people who register. Prices are lower for 2, 3, 4, 5 or more visitors.
- How can I access the discounts offered by the tour guide service?
To access the discounts on the tour guide service, you only need to register your reservation online and access the discount for the private service for more than 1 person.
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What documents do I need to access the discounts?
To access the discounts on the private tour guide service, you only need to register your reservation for more than 1 person with the necessary personal data: first name, last name, passport number or identity document, as well as the name of your hotel or AIRBNB to pick you up on the day of the service.
- Do the tour guide service prices include tips for the guides?
No, the prices do not include any kind of tips. These are recommended at the end of the tour guide service.
- Do seniors have discounts on tour guide services?
No, senior citizens do not have special discounts on the different tour guide services.
- Are there discounts for Peruvians?
No, Peruvian visitors do not have special discounts on the different tour guide services.
- Do children have discounts on the tour guide service?
Children under 3 years old do not pay for the private tour guide service.
Modifications to the ‘Machu Picchu Guide’ service
- Can I make any changes to the tour guide service I have already purchased?
Yes, you can change the tour guide service already purchased at ‘Machu Picchu Guide’. Changes to the Machu Picchu entrance ticket are not allowed.
- What types of modifications are allowed in the tour guide service?
The service may be modified in the name of the service holders, the date of the service or the language of the tourist service.
- What is the penalty for making changes to the tour guide service already purchased?
Modification of the tour guide service has a penalty of 10% of the value of the service, which must be paid through a payment link.
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How far in advance can I make changes to the tour guide service?
El último plazo para enviar la solicitud de cambios del servicio de guía turístico es de 3 días antes del inicio del servicio.
- Can I make any changes to my Machu Picchu ticket?
The tour guide service does not include any type of entrance fee. In addition, if the visitor purchased their ticket to Machu Picchu from a sales agent, they cannot request a change of name or date on the ticket.
- How do I request changes to the tour guide service?
You can make changes to your tour guide service with these steps:
- Send a simple message requesting the change you require via email to info@machupicchuterra.com.
- The sales advisor will contact you detailing the corresponding penalty fee (check the payment link in your email).
- After receiving the payment link in your email, make the payment for the corresponding amount.
- The service will already be modified according to your request.
- How to make payment for changing the tour guide service?
After requesting the change, you will receive an email with the corresponding payment link for the requested modification. Payment can be made with any Visa, MasterCard, American Express, Diners Club or PayPal card.
- Can I change the tour guide service on the same day of the service?
No, the modification request is sent by email up to 3 days in advance. Changes cannot be requested on the same day of the service.
Cancellations and refunds for the ‘Machu Picchu Guide’ service
- Can I cancel the tour guide service already purchased?
Yes, you can request the cancellation of the tour guide service purchased on our website guiamachupicchu.com.
- How much is the penalty and refund for cancelling the tour guide service?
Yes, tour packages have a penalty of 25% of the value of the tour guide service purchased. That is, the corresponding refund is 75% of the total amount paid.
- How long until I can request cancellation and refund of the tour guide service?
Cancellation of the tour guide service can be made 3 days before the start date at the latest.
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Can I cancel my entrance ticket to Machu Picchu?
The tour guide service does not include any type of entrance fee. In addition, if the visitor purchased their ticket to Machu Picchu from a sales agent, they cannot request cancellation of the service.
- How do I request cancellation and refund of the tour guide service?
You can cancel your tour guide service by following these steps:
- Send a simple message requesting cancellation of the tour guide service via email to info@machupicchuterra.com.
- The sales advisor will contact you detailing the applicable penalty fee.
- After accepting the cancellation and penalty, you will receive a confirmation email.
- You will see your refund reflected in your email through the same payment method you used to send the money.
- How long does it take to get a refund for a cancelled tour guide service?
The refund will be sent to your bank account within the time frame established by the payment gateway. This time frame is approximately 1 month.
- What is the refund process after cancellation of the tour guide service?
The refund for the cancellation of the tour guide service will be sent to your bank account within the time frame established by the payment gateway (Visa, MasterCard, American Express, Diners Club or PayPal).
- Can I cancel the train ticket to Machu Picchu?
The tour guide service does not include any type of train ticket to Machu Picchu. However, if the visitor purchased their train ticket to Machu Picchu with a sales agent, they can request cancellation of the service up to 3 days in advance.
- Can I receive a cash refund for cancellation?
Refunds are made online on the dates established by the payment gateway. In exceptional cases, tourists can go to our office (at Recoleta Angosta 208) and request a cash refund. However, this is only possible by making a prior request by email (up to 3 days before the start date of the tour guide service).
More information about the ‘Machu Picchu Guide’ service
- Can I cancel my tour guide service in case of natural disasters?
Although ‘Machu Picchu Guide’ is not responsible for exceptional cases of natural disasters in Peruvian territory that prevent the normal development of the tour guide service, another date will be coordinated for the tour service only once. Likewise, the visitor can request the cancellation of the service according to our Terms and Conditions.
- Can I cancel my tour guide service in case of social protests?
Although ‘Machu Picchu Guide’ is not responsible for exceptional cases of social protests in Peruvian territory that prevent the normal development of the tour guide service, another date will be coordinated for the tour service only once. Likewise, the visitor can request the cancellation of the service according to our Terms and Conditions.
- Can I cancel my tour guide service in case of flight delays or cancellations?
Although ‘Machu Picchu Guide’ is not responsible for exceptional cases of flight delays or cancellations in Peruvian territory that prevent the normal development of the tour guide service, another date will be coordinated for the tour service only once. Likewise, the visitor can request the cancellation of the service according to our Terms and Conditions.
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What should I do in case of delays or absences in the tour guide service?
In case of unjustified lateness or absence on the day of the tour guide service, this will be considered a ‘No show’ with no right to cancellation or refund. It is recommended to request cancellation or change of date of the service up to 3 days in advance.
- How do I get my ticket to Machu Picchu for the tour guide service?
The tour guide service does not include entrance to Machu Picchu. However, visitors can request one, or receive the necessary information to obtain one, from our sales consultants. It is recommended to purchase the ticket online months in advance. All tickets have limited availability.
- What happens in case of accidents during the tour guide service?
‘Guía Machu Picchu’ has professional guides with knowledge and experience in emergency cases. However, the company is not responsible for accidents during the development of our services. However, the guide and the entire ‘Guía Machu Picchu’ team will do their best to support you in these emergency cases.
- What should I do if the tour guide service did not meet my expectations?
‘Machu Picchu Guide’ is part of ‘Machupicchu Terra’. In case of complaints, you can request the ‘Complaints Book’ where you can communicate your discomfort during the tourist service. Another option is to contact us directly at (+51) 84 217217 or at the WhatsApp number (+51) 982 108 083.
